Refund policy
We want you to be completely satisfied with your purchase! If for any reason you're not happy with your order, we're here to make things right.
Return & Exchange Window
You may return or exchange items within 7 days of receiving your order.
Refund Processing Timeline
Once your returned item is received and inspected, refunds are processed to your original payment method within 7 to 10 working days. Bank or wallet settlement times may add 1–3 additional business days depending on your provider.
What We Accept
- Returns for a full refund to your original payment method
- Exchanges for a different product or size
Return Requirements
To ensure we can process your return smoothly, please make sure:
- All original tags are still attached
- Items are in their original packaging
- Products show no signs of wear or use
- Exchange items are carefully packed with poly, board, and all accessories in resalable condition
Shipping Costs
- Customers are responsible for return shipping expenses
- Exchange delivery charges: ৳100 inside Dhaka, ৳150 outside Dhaka
How to Start a Return
Simply contact us and we'll guide you through the process step by step.
Thank you for choosing Tokyo Lifestyle! We truly appreciate your business and are committed to ensuring you have a wonderful shopping experience.